Refund policy

Made-to-order products and straightforward pricing

Our goal is to offer made-to-order products at fair, accessible prices. We intentionally keep our markups modest and use straightforward pricing rather than pricing products at amounts ending in “.99.”

We generally add only a small amount to the production cost of each item. This reflects the incremental value we provide while allowing us to pass as much savings as reasonably possible to our customers.

Because every product is produced specifically after an order is placed and priced with limited margins, we cannot absorb the costs associated with change-of-mind returns, exchanges, return shipping, or restocking.

Therefore, all sales are final, and we do not accept returns or exchanges on products that were correctly made and delivered as ordered.

Review your order carefully

Please carefully review your order before completing your purchase, including:

Product descriptions and materials
Dimensions and measurements
Sizing information
Colors and designs
Quantities
Personalization details
Billing and shipping information
Estimated production and delivery times

We do not accept returns, exchanges, or refund requests resulting from:

A change of mind
Selecting the wrong size, color, style, design, or quantity
Entering incorrect personalization or delivery information
Deciding that the product is no longer wanted or needed
Failing to review the product description, measurements, sizing information, or production estimate
Minor variations that are normal for made-to-order products

If you have questions about a product, please contact us at ben@revenuedimensions.com before placing your order.

Order changes and cancellations

If you need to request a change or cancellation, contact us immediately at ben@revenuedimensions.com.

We may be able to accommodate your request if production has not started, but changes and cancellations are not guaranteed. Once an order enters production, it cannot be changed or canceled.

Submitting a change or cancellation request does not mean it has been approved. We will notify you by email if we are able to accommodate your request.

Damaged, defective, or incorrect products

Although we do not accept ordinary returns, we will assist you if:

Your product arrives damaged
Your product has a manufacturing defect
You receive a product different from the one you ordered
We or one of our production partners made an error while producing your order
The product is materially different from its description

Please contact us at ben@revenuedimensions.com promptly after discovering the problem—preferably within 7 days of delivery.

Your message should include:

Your name
Your order number
A description of the problem
Clear photographs of the entire product
Close-up photographs showing the damage, defect, or error
Photographs of the shipping package and label if the order was damaged in transit

Please keep the product and its original packaging while we review your claim. We may request additional information or photographs.

After reviewing an eligible claim, we may provide an appropriate remedy, such as a repair, replacement, or refund. The available remedy will depend on the circumstances and applicable law.

If we require the return of a product because of a confirmed defect, damage, or error on our part, we will provide return instructions and cover reasonable return-shipping costs.

Issues that are not considered defects

Because our products are made to order, minor variations may occur. The following generally do not qualify as damage or manufacturing defects:

Minor differences in color, texture, placement, alignment, finish, or appearance that are normal to the materials or production process
Differences between a product’s actual color and how it appears on a phone, computer, or other screen
Slight differences between product photographs, digital mockups, and the finished item
Incorrect sizes, colors, quantities, or personalization details selected or submitted by the customer
Characteristics or variations disclosed in the product description
Damage caused after delivery
Damage resulting from misuse, accidents, improper care, improper washing, ordinary wear and tear, or unauthorized alterations

This section does not apply when a variation is substantial enough that the product is materially different from what was ordered or advertised.

Unauthorized returns

Do not mail a product back without first contacting us and receiving return authorization.

Unauthorized returns may be refused and will not automatically qualify for a replacement or refund. Our return location may also be different from the address shown on the original shipment, so please wait for return instructions.

Refunds

If we approve a refund, it will be issued to the original payment method unless otherwise required by law.

Please allow up to 5 business days for us to process an approved refund. Your bank, credit-card company, or payment provider may require additional time for the credit to appear in your account.

If more than 10 business days have passed since we confirmed that your refund was issued, contact us at ben@revenuedimensions.com.

Original shipping charges are nonrefundable unless the refund results from a confirmed defect, an incorrect product, shipping damage, or an error on our part.

Shipping delays

Production and delivery dates are estimates and are not guaranteed unless expressly stated otherwise. Delays may occur because of carrier conditions, severe weather, holidays, supply constraints, or other circumstances outside our reasonable control.

If a delay occurs before shipment, we will handle the order in accordance with applicable law, including any legally required notice, cancellation option, or refund.

A carrier delay after shipment does not make a correctly produced order eligible for a return. Please contact us if your shipment appears to be significantly delayed so we can assist with an investigation.

Lost or missing orders

If tracking indicates that your order was lost in transit, contact us at ben@revenuedimensions.com so we can investigate with the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check with other household members or neighbors.
Check your building’s mailroom, reception area, or other secure delivery locations.
Contact the shipping carrier for additional delivery information.
Contact us if you still cannot locate the package.

We will provide reasonable assistance, but a replacement or refund is not guaranteed when tracking confirms delivery to the shipping address provided by the customer. This does not limit any rights available under applicable law.

Customer-provided information

Customers are responsible for ensuring that all information submitted with an order is complete and accurate.

We are not responsible for production errors or delivery problems caused by incorrect sizes, colors, personalization details, quantities, names, addresses, or other information provided by the customer.

If an order is returned because the customer supplied an incorrect or incomplete address, additional production or shipping charges may apply before the order can be sent again.

Consumer rights

Nothing in this policy excludes, restricts, or limits any rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Where applicable law requires a repair, replacement, refund, cancellation right, or other remedy, we will honor that requirement.