Shipping policy

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Shipping Policy

Last updated: August 5, 2026

Thank you for shopping with Revenue Dimensions. This policy explains how our products are produced, processed, shipped, and delivered.

Made-to-order fulfillment

Every product is made to order. Production begins after your order is placed, so your order will not ship immediately.

We work with third-party production and fulfillment partners to manufacture and ship our products. Depending on the product and delivery destination, an order may be produced and shipped from a facility located in a different state or country from our business address.

Our business mailing address is not necessarily the location where products are manufactured, shipped, or returned.

Production and processing time

Most orders are produced and prepared for shipment within approximately 3-5 business days after the order is placed.

Production times are estimates and may vary because of:

The product or quantity ordered
Product availability
Production capacity
Quality-control requirements
Holidays or unusually high order volumes
Supply-chain disruptions
Circumstances outside our reasonable control

Business days exclude weekends and public holidays.

Production time is separate from shipping time. An estimated delivery period should include both the time required to produce the item and the carrier’s estimated transit time.

Shipping estimates

After production is complete, estimated carrier transit times are:

United States: 3-5 business days
Canada: 3-5 business days
Other international destinations: contact us for more information. Email: ben@revenuedimensions.com

These estimates begin when the order is transferred to the shipping carrier, not when the order is placed.

Delivery dates are estimates rather than guarantees unless we expressly state otherwise. Carrier delays, customs processing, weather, holidays, incorrect addresses, and other circumstances outside our control may affect delivery.

Shipping charges

Available shipping methods and charges are displayed during checkout before payment is completed.

Shipping charges may depend on the products ordered, package size, weight, destination, fulfillment location, and shipping method selected.

Promotional or free-shipping offers, when available, are subject to the terms shown with the applicable offer.

Multiple packages

Products in the same order may be produced by different fulfillment facilities. As a result:

An order may arrive in multiple packages
Packages may be delivered on different dates
Each package may have a separate tracking number
Products may ship from different locations

Receiving only part of an order does not necessarily mean that another item is missing. Review your shipping-confirmation messages for additional tracking information.

Tracking information

When tracking is available, we will send a shipping-confirmation email after a package leaves the fulfillment facility.

Tracking information may take 24–72 hours to become active after a label is created. A shipping notification or label-creation notice does not always mean that the carrier has physically received the package.

Customers are responsible for monitoring tracking information and arranging for receipt of their packages.

Shipping addresses

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please review the following information carefully:

Recipient’s full name
Street address and unit or apartment number
City, state or province, and postal code
Country
Any other information required for successful delivery

Because orders enter production quickly, we cannot guarantee that an address can be changed after an order is placed. Once an order enters fulfillment or ships, we may be unable to redirect it.

We are not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address submitted by the customer. If an order is returned or must be reproduced because of incorrect customer-provided information, additional production or shipping charges may apply.

International orders

International shipping availability is shown during checkout. Products may be manufactured or shipped from a country different from the customer’s delivery destination.

International shipments may be subject to:

Customs processing
Import taxes
Duties
Brokerage charges
Local handling or administrative fees

Unless checkout expressly states otherwise, customers are responsible for applicable import duties, taxes, and fees charged by their country or local authorities. These amounts are not controlled by Revenue Dimensions and may not be included in the product or shipping price.

Customs processing may delay delivery. We cannot guarantee how long a shipment will remain in customs.

Customers are responsible for confirming that the products they order may lawfully be imported into their destination country.

Delayed orders

Production and delivery estimates may change. If an order is significantly delayed before shipment, we will provide notice and any cancellation or refund options required by applicable law.

If tracking has not updated for several business days, contact us at ben@revenuedimensions.com. We may ask you to wait until the carrier’s expected-delivery period has passed before opening an investigation.

A carrier delay does not automatically mean that a package is lost.

Lost shipments

If tracking indicates that a shipment may be lost in transit, contact us at ben@revenuedimensions.com with your order number.

We will review the tracking information and, when appropriate, open an investigation with the production partner or carrier. Carrier investigations can take time, and we may need to wait for the investigation to be completed before providing a remedy.

If a shipment is confirmed lost, we will provide an appropriate remedy, which may include replacement or refund, subject to applicable law.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it:

Verify that the shipping address on your order is correct.
Check all entrances and secure delivery locations.
Ask other household members or neighbors.
Check with your building manager, reception desk, or mailroom.
Contact the shipping carrier for delivery details.
Contact us if you still cannot locate the package.

We will provide reasonable assistance, but a replacement or refund is not guaranteed when carrier tracking confirms delivery to the address supplied during checkout. Nothing in this section limits rights that cannot legally be excluded.

Damaged packages or incorrect products

Inspect your order when it arrives. If a product is damaged, defective, materially different from its description, or incorrect because of a production error, contact us promptly—preferably within 7 days of delivery.

Include:

Your order number
A description of the problem
A photograph of the complete product
Close-up photographs of the damage, defect, or error
Photographs of the packaging and shipping label when applicable

Please retain the product and packaging while we review your claim.

Eligible claims will be handled under our Return, Refund, and Cancellation Policy. Depending on the circumstances and applicable law, an appropriate remedy may include repair, replacement, or refund.

Undeliverable, refused, or unclaimed packages

Packages may be returned or disposed of by a carrier when:

The address is incorrect or incomplete
Delivery is refused
The recipient is unavailable
The package is not collected from a pickup location
Customs charges are not paid
Local delivery requirements are not completed

If a package is returned because of an error on our part, we will provide an appropriate remedy.

If delivery fails because of customer-provided information or the customer’s failure to accept or collect the package, additional production or shipping charges may apply. A refund or replacement is not guaranteed, especially if the product cannot be recovered.

Order changes and cancellations

Because every item is made to order and production may begin shortly after purchase, changes and cancellations are not guaranteed. Once production begins, an order generally cannot be changed or canceled.

Additional details are available in our Return, Refund, and Cancellation Policy.